Privacy Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

The UroFill® Clinic (“UroFill Clinic,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit UroFillClinic.com, submit an online form, schedule a consultation, communicate with us or otherwise interact with our online services.

By using the website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly, information collected automatically through the website and information received from service providers or other permitted sources.

Information You Provide

When you contact UroFill Clinic, submit a consultation request or use another website feature, you may provide:

  • Your first and last name.

  • Your email address.

  • Your telephone number.

  • Your city, state or other location information.

  • Your preferred method of contact.

  • Your age or confirmation that you meet an applicable age requirement.

  • The treatment or service in which you are interested.

  • Information about how you learned about UroFill Clinic.

  • Appointment or consultation preferences.

  • Questions, comments and other information included in your message.

  • Communication preferences and consent records.

  • Any other information you voluntarily provide.

Information submitted through a general website form may reveal an interest in a particular aesthetic treatment, sexual-health topic or other service.

Please do not submit Social Security numbers, financial-account information, payment-card information, government identification numbers or other unnecessary sensitive information through a general website form.

Website forms are not intended for emergencies.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

  • Your Internet Protocol address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Approximate location derived from your IP address.

  • Pages viewed.

  • Links and buttons clicked.

  • The date, time and duration of your visit.

  • Referring and exit pages.

  • Search terms or advertisements that led you to the website.

  • Interactions with forms, videos, telephone links and other website features.

  • Cookie identifiers and similar technical identifiers.

  • Advertising-attribution and conversion information.

  • Website errors, security events and performance information.

This information may be collected through cookies, tracking pixels, tags, scripts, server logs, local storage and similar technologies.

Information From Other Sources

We may receive information from:

  • Appointment-scheduling providers.

  • Website form providers.

  • Email and customer-relationship-management systems.

  • Analytics providers.

  • Advertising platforms.

  • Call-tracking and communication providers.

  • Referral partners.

  • Social media platforms.

  • Other sources when permitted by law or authorized by you.

2. How We Use Information

We may use information to:

  • Operate, maintain and improve the website.

  • Respond to questions and consultation requests.

  • Contact you through your preferred or authorized communication method.

  • Schedule and manage consultations or appointments.

  • Provide information about UroFill Clinic treatments and services.

  • Coordinate services and follow-up communications.

  • Maintain prospective-client and client records.

  • Send administrative, appointment and service-related messages.

  • Send promotional communications when permitted by law.

  • Understand how visitors find and use the website.

  • Measure website traffic, inquiries, telephone calls and conversions.

  • Evaluate the effectiveness of advertising campaigns.

  • Personalize website content or advertising where permitted.

  • Improve our services, marketing and customer experience.

  • Detect fraud, abuse, security threats and technical problems.

  • Protect our rights, users, personnel and property.

  • Comply with legal, regulatory, accounting and business obligations.

  • Enforce our agreements and policies.

  • Carry out another purpose disclosed when the information is collected.

  • Carry out a purpose authorized or requested by you.

3. Information Concerning Treatments and Services

Information you submit may indicate that you are interested in a particular aesthetic procedure, men’s-health service or sensitive personal topic.

General website forms may be processed through third-party website, form, email, scheduling or customer-management systems. You should therefore avoid including unnecessary intimate details in an initial website inquiry.

Submitting information through the website does not establish a physician-patient relationship, guarantee eligibility for treatment or constitute medical advice.

Treatment recommendations are made only after an appropriate consultation and evaluation.

If you are experiencing a medical emergency, call 911 or seek immediate medical assistance. Do not rely on a website form, email or text message for emergency assistance.

4. Cookies and Similar Technologies

The website uses cookies and similar technologies for website functionality, analytics, security and advertising measurement.

Essential and Functional Technologies

These technologies may support:

  • Basic website operation.

  • Navigation.

  • Form functionality.

  • Security and fraud prevention.

  • Appointment scheduling.

  • User preferences.

  • Website performance.

Disabling these technologies may affect the operation of certain website features.

Analytics

We use Google Analytics and may use related measurement services to understand how visitors find and use the website.

These services may process information such as:

  • Device and browser information.

  • Approximate location.

  • Pages viewed.

  • Session activity.

  • Referral source.

  • Interactions with website features.

  • Technical and performance information.

We use this information to evaluate website performance, improve content and understand visitor activity.

Advertising and Conversion Measurement

We use Google Ads and may use other advertising or conversion-measurement services to:

  • Measure the effectiveness of advertisements.

  • Determine whether an advertisement resulted in a website visit, telephone call, form submission or consultation request.

  • Understand which campaigns generate interest.

  • Limit repetitive advertisements.

  • Create or measure advertising audiences where permitted by law.

Advertising providers may use cookies, pixels and other identifiers to provide these services.

We do not intentionally send the contents of consultation forms to advertising platforms. However, advertising and analytics providers may receive technical information concerning visits to particular webpages, device identifiers, referral information and interactions with website features.

Managing Cookies

You may limit or delete cookies through your browser settings. Blocking cookies may affect website functionality.

Where required by applicable law, we may provide a cookie-management tool or other mechanism for controlling nonessential cookies.

Some browsers support privacy signals such as Global Privacy Control. Where legally required, we will treat a recognized opt-out signal as a request to opt out of covered sharing or targeted advertising.

5. Email Communications

We may send email communications in response to:

  • A consultation request.

  • A question or message.

  • An appointment request.

  • A service you requested.

  • Another interaction with UroFill Clinic.

We may also send promotional emails when you have requested them, consented to receive them or when otherwise permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

Unsubscribing from promotional email will not prevent us from sending non-promotional communications concerning an inquiry, appointment, service, transaction, legal notice or administrative matter.

Email is not always completely secure. Do not send payment-card numbers, Social Security numbers or other highly sensitive information through ordinary email.

6. Telephone and SMS Communications

When you provide a telephone number, choose telephone or SMS as your preferred contact method or otherwise consent to communications, UroFill Clinic may contact you regarding:

  • Your inquiry.

  • Consultation scheduling.

  • Appointment reminders.

  • Consultation preparation.

  • Follow-up communications.

  • Services you requested.

  • Administrative matters.

  • Other communications related to your interaction with UroFill Clinic.

Promotional or marketing text messages will be sent only when permitted by law and when any required consent has been obtained.

Message frequency varies. Message and data rates may apply.

Consent to receive promotional telephone calls or text messages is not a condition of purchasing a service or scheduling a consultation.

You may opt out of text messages at any time by:

  • Replying STOP to a text message.

  • Asking a UroFill Clinic representative to remove you from text communications.

  • Contacting us using the information below.

Where supported, you may reply HELP for assistance.

After an opt-out request, we may send one final message confirming that the request was received.

We may continue to send communications that are necessary to respond to an active request, complete a transaction, address safety concerns or comply with legal obligations, where permitted by law.

Mobile telephone information and SMS consent records will not be sold or shared with unaffiliated third parties for their independent text-message marketing.

Wireless carriers are not responsible for delayed or undelivered messages.

Text messaging is not always secure. Do not send payment-card numbers, Social Security numbers or other highly sensitive information by text message.

7. How We Disclose Information

We may disclose information as described below.

Service Providers

We may disclose information to companies that perform services for us, including providers of:

  • Website hosting and maintenance.

  • Website forms.

  • Data storage.

  • Appointment scheduling.

  • Email delivery.

  • Telephone and SMS communications.

  • Customer-relationship-management software.

  • Analytics.

  • Advertising and conversion measurement.

  • Call tracking.

  • Information technology.

  • Cybersecurity.

  • Payment or financing administration.

  • Legal, accounting and professional services.

These providers may access information as reasonably necessary to perform services for UroFill Clinic.

Affiliated Organizations and Professionals

We may disclose information to affiliated organizations, physicians, staff members or service providers involved in operating UroFill Clinic, responding to an inquiry or coordinating a requested service.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order or legal process.

  • Respond to a lawful government or regulatory request.

  • Protect the rights, safety or property of UroFill Clinic, our clients, website users or others.

  • Investigate fraud, abuse, security incidents or unlawful conduct.

  • Establish, exercise or defend a legal claim.

  • Enforce our agreements and policies.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets or similar business transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so, authorize the disclosure or intentionally interact with a third-party service.

8. Sale and Sharing of Personal Information

UroFill Clinic does not sell personal information for monetary compensation.

We do not sell telephone numbers or SMS consent information to third parties for their independent marketing purposes.

Some privacy laws define “sale,” “sharing” or “targeted advertising” broadly enough to include the use of certain advertising cookies or the disclosure of online identifiers to advertising providers, even when money is not exchanged.

Where applicable, you may request to opt out of covered sharing or targeted advertising by:

  • Using available website privacy or cookie controls.

  • Enabling a recognized browser-based opt-out signal.

  • Contacting us using the information below.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries.

  • Schedule and provide requested services.

  • Maintain client and business records.

  • Fulfill the purposes described in this Privacy Policy.

  • Satisfy legal, accounting and regulatory obligations.

  • Resolve disputes.

  • Enforce agreements.

  • Prevent fraud and maintain security.

Retention periods may vary based on the type of information, the reason it was collected, the nature of your relationship with UroFill Clinic and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against:

  • Unauthorized access.

  • Loss.

  • Misuse.

  • Alteration.

  • Destruction.

  • Improper disclosure.

These safeguards may include access controls, authentication, encryption, system monitoring, employee procedures, vendor management and security measures.

No website, email system, telephone network, text-message service or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information.

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Obtain a portable copy of certain information.

  • Opt out of certain targeted advertising.

  • Opt out of certain sales or sharing of personal information.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy request.

  • Exercise your privacy rights without unlawful discrimination.

We may need to verify your identity before completing a request.

Verification may require information sufficient to match you with our existing records. We will use information submitted for verification only to process and document the request.

You may use an authorized agent to submit a request where permitted by law. We may require evidence that the agent is authorized to act for you and may ask you to verify your identity directly.

We may deny or limit a request where permitted by law, including when we cannot verify the requester, an exception applies or retention is legally required.

To submit a privacy request, contact us using the information below.

12. Third-Party Websites and Services

The website may contain links to or integrations with third-party services, including:

  • Appointment-scheduling platforms.

  • Financing providers.

  • Social media platforms.

  • Video-hosting services.

  • Mapping and directions services.

  • External educational resources.

  • Affiliated or unaffiliated websites.

We do not control the privacy or security practices of unaffiliated third parties.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

A link from the UroFill Clinic website does not necessarily represent an endorsement of the third party’s privacy or security practices.

13. Social Media

When you interact with UroFill Clinic through a social media platform, the platform may collect information about your interaction and may provide information to us according to your account settings and the platform’s policies.

Do not submit confidential or highly sensitive information through public comments, reviews or social media messages.

14. Children’s Privacy

The website is intended for adults and is not directed to children under 18.

Certain UroFill Clinic services may be restricted to persons who are at least 21 years old.

We do not knowingly collect personal information online from children under 13. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has submitted information to us should contact us.

15. International Visitors

UroFill Clinic is located in the United States.

If you access the website from another country, your information may be transferred to, stored in and processed in the United States. Privacy laws in the United States may differ from those in your country.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services.

  • Website functionality.

  • Service providers and technologies.

  • Legal requirements.

  • Our information-handling practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top.

Material changes may also be communicated through the website or another appropriate method.

17. Contact Us

Questions, privacy requests or complaints concerning this Privacy Policy may be directed to:

The UroFill® Clinic
135 San Lorenzo Avenue, Suite 540
Coral Gables, Florida 33146
United States

Telephone: (833) 213-6606
Email: info@urofill.com

You may also contact us through the contact page at UroFillClinic.com.